A 32-year-old woman from Bengaluru, India, suffered a cyber scam where the scammers falsely identified themselves as the agents of Indigo Airlines.
The scammers attempted to obtain Rs. 15,600 from the victim.
Following a few questions from the 'agents,' victim Mahashweta Pal grew suspicious and called the official helpline number of the airlines to inform them about the narrow escape from the fraud.
Pal, the social media manager at Inquest, was taken aback when, on January 1, she received a call from an alleged Indigo agent informing her that her tickets had been cancelled.
Pal had purchased a round-trip ticket to Kolkata on Indigo.
Pal discovered that her tickets had been cancelled, but that a third party had handled it, after hanging up the phone and dialling Indigo's official hotline number.
When Pal asked some follow-up questions, the bogus agents informed them that someone had altered the information on their website.
The customer support agent admitted that there were errors in the cancellation information; her phone number and email address did not match what she had entered.
This disparity implied that her booking was maliciously altered and that there was illegal access to her account.
Even though they acknowledged that there was a problem, they did not provide a fix or the remaining portion of my money.
Following a week of Pal pursuing the case and eventually taking the case to social media, she finally started getting calls from the airlines for assistance.
On Tuesday, Pal was contacted by another executive informing her that her previous booking, which had been fraudulently cancelled, had been fully refunded.
This Cyber News was published on www.cysecurity.news. Publication date: Sun, 14 Jan 2024 16:43:25 +0000