The technology giant will deploy this enhanced agent engagement system to a randomized subset of users across Teams for Windows desktop, Teams for Mac desktop, and Teams for the web as part of an experimental rollout designed to gather user feedback and performance data before broader implementation. The technical implementation ensures that the Chat or Channel conversation thread remains fully visible and accessible during agent selection processes, addressing user complaints about the time-limited nature of the previous pop-up system. The updated system introduces a right-side panel interface that maintains conversation visibility while providing access to agents and bots through the “Add agents and bots” menu option.
This Cyber News was published on cybersecuritynews.com. Publication date: Tue, 01 Jul 2025 13:20:16 +0000