Microsoft has released a new troubleshooter tool to fix an issue where the HP Smart app would automatically install on Windows after renaming all printers to HP LaserJet M101-M106. Customers have reported experiencing this issue on various online social networks and Microsoft's own community website since late November.
Microsoft confirmed this as a known issue two weeks ago, affecting client and server platforms without impacting devices that lack access to the Microsoft Store.
Over the weekend, the company released a Microsoft Printer Metadata Troubleshooter Tool to help admins and users address this printing issue.
Windows admins and affected users can download the troubleshooter for their platform from the Microsoft Download Center.
Click Start, type cmd, right-click Command Prompt, and then select Run as Administrator.
Type the file name appropriate for your device from the list below and then press Enter.
According to Microsoft, it may take a couple of hours for icon and metadata changes to take effect after running the troubleshooter tool.
The company fixed a similar known issue earlier this year, which was experienced by some printers during automatic Wi-Fi connection setup.
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This Cyber News was published on www.bleepingcomputer.com. Publication date: Mon, 18 Dec 2023 18:20:07 +0000