However, customers are not buying Ring's explanation, reporting that they saw unknown devices, strange IP addresses, and countries that they never visited listed in their Authorized Client Devices list, so they couldn't be previous logins. Ring is warning that a backend update bug is responsible for customers seeing a surge in unauthorized devices logged into their account on May 28th. BleepingComputer contacted Ring to inquire about the situation and why people are seeing devices and countries that they have never owned or been to, and thus cant be previous logins. On May 28th, many Ring customers reported seeing unusual devices logged into their accounts from various locations worldwide, leading them to believe their accounts had been hacked. "I find it interesting that it's just a "bug" yet one of my several unknown logins from that date was a log in from Spain… I'm in Texas so doesn't seem like just a bug or log ins on prior devices because I can assure you I have never been to Spain," another customer posted to Facebook. Ring also updated its status page to say that these unauthorized logins are caused by a bug in a backend update that was released. Ring users should review authorized devices from the app's Control Center > Authorized Client Devices section. While this could be a bug displaying incorrect device names and logins, Ring should clearly state this, as it has instead stated that it was the user's previous logins. Yet, three days later, people are still seeing logins from devices they don't recognize.
This Cyber News was published on www.bleepingcomputer.com. Publication date: Mon, 21 Jul 2025 19:35:15 +0000