90% of IT decision-makers plan to deploy more automation, including AI, in the next 12 months, according to Digitate.
26% of respondents plan to implement machine-operated tasks that require limited human input or fully transition to autonomous systems in the next five years.
That said, keeping humans in the loop will also remain critical, as 30% reported their organization will have an equal proportion of automation and human processing.
44% of respondents report the biggest internal challenge is growing IT complexity due to cloud migration and adoption.
92% of respondents reported they already have a multi-vendor cloud strategy or are planning to move to one.
As a result, 67% of IT leaders plan to implement additional IT automation in the next 12 months.
Most organizations are focusing automation efforts first in the IT department, with finance and customer support also planning to automate processes in the next 12 months.
Enterprises report experimenting with different types of automation as well: 74% of organizations have experimented with generative AI, followed by workflow automation and AIOps.
This speed to implement automation raises questions about the future of the workforce; when asked about top concerns for deploying automation in their organizations, one in four of IT leaders said that the main drawback to automation is the perception of workplace insecurity and job redundancy for employees.
Paradoxically, 60% of the IT decision-makers stated that implementing automation in their organization led to both improved employee satisfaction and increased productivity.
54% of IT decision-makers see cybersecurity as the biggest external risk for their organization over the next 12 months, even more than the recession.
Only 38% have deployed automation to address cybersecurity risks, while 49% of respondents plan to implement some form of automation within six months.
This Cyber News was published on www.helpnetsecurity.com. Publication date: Thu, 28 Dec 2023 04:13:04 +0000