Trying out Microsoft 365 prevents access to Windows 10 computers

Windows 10 users have been experiencing a problem where they are blocked from accessing their desktops by full-screen trial offers for the Microsoft 365 productivity suite. These offers are displayed during the Windows Out of Box Experience before loading the Windows desktop, and the only options available are to Try for free and No, thanks. However, when the user clicks the No, thanks button, they are sent to a Confirm your payment option screen where the only option left is to Start trial, buy later. This has caused confusion among users, as the Skip for now button that usually appears on the bottom left side of the display has been replaced with a Privacy and Cookies link. People have reported seeing 50% promos with Next and No, thanks buttons at the bottom, but clicking the No, thanks button still leads to the payment screen. To avoid this issue, users should start the installation process without an Internet connection, which will also allow them to create a local account if they don't want to link the desktop to their Microsoft account. If users do enter their credit card information to enable the Microsoft 365 Family subscription trial, they can cancel and receive a prorated refund. Microsoft has been contacted to learn more about the changes, and an update will be provided when a response is received.

This Cyber News was published on www.bleepingcomputer.com. Publication date: Thu, 02 Feb 2023 23:44:02 +0000


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