On Call It's the last Friday of 2023, but because the need for tech support never goes away neither does On Call, The Register's Friday column in which readers share their tales of being asked to fix the unfeasible, in circumstances that are often indefensible.
That attitude led to some robust exchanges between Jack's boss and the bank CEO. While the two CEOs were butting heads over whether the service provider's offerings represented good value, Jack's job involved monitoring a WhatsApp group used as an incident management tool.
'I needed antihistamine tablets every time I opened the computers' Superuser mostly helped IT, until a BSOD saw him invent a farcical fix 'The computer was sitting in a puddle of mud, with water up to the motherboard' You don't get what you don't pay for, but nobody is paid enough to be abused Bank's datacenter died after travelling back in time to 1970 Bank boss hated IT, loved the beach, was clueless about ports and politeness Techie labelled 'disgusting filth merchant' by disgusting hypocrite.
Working with the bank's staff, Jack triaged the incident.
All soon concluded the intruder was inside the bank's building.
Jack's CEO protested strongly, which did wonders for the already-strained boss-to-boss relationship because the bank client promptly conducted a formal assessment of the MSSP's work.
This Cyber News was published on go.theregister.com. Publication date: Fri, 29 Dec 2023 08:43:23 +0000