Google says it identified and fixed a bug causing customer files added to Google Drive after April-May 2023 to disappear.
The fix isn't working for all affected users.
Once recovery is complete, you'll see a new folder on your desktop with the unsynced files named Google Drive Recovery.
Google advises those encountering issues recovering their lost files to submit feedback using the #DFD84 hashtag while ensuring that the diagnostic logs option is checked.
They can also try restoring their files from a Drive desktop account backup using the command line tool bundled with Drive for desktop version 85.0.13.0 or later using the instructions available here.
The company also suggests recovering the files from Windows or macOS Time Machine backups.
Google's solution did not work for all affected customers, leaving some unable to retrieve lost files.
While some users completed the Google-recommended procedure, they did get a warning that some files couldn't be recovered.
Besides being unable to reach out to a Google support employee, customers on the company's support forums are being helped by volunteers who likely have limited Google Drive insight or aren't in the loop regarding ongoing issues under investigation and potential mitigations or fixes.
Google Drive users are cautioned to refrain from accessing their cloud storage until a fix is available for all affected people to avoid interfering with future recovery attempts.
It's recommended to contact Google Support, open a new support ticket, and keep track of official announcements regarding this issue.
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This Cyber News was published on www.bleepingcomputer.com. Publication date: Fri, 08 Dec 2023 20:40:24 +0000