Recently, many users experienced an outage of Microsoft 365 services due to a WAN router IP change. The outage caused interruptions for some subscriptions, forcing users to wait for hours before accessing the services again. Users experienced significant data loss, privacy issues, and IT security concerns.
The outage was caused by a change in the WAN router's IP address. The IP address change was unexpected because the company making the change didn't inform customers in advance. It is speculated that the change was done in order to upgrade the network or to perform maintenance.
In order to fix the issue, users need to make sure that their computer networks are correctly configured with the new IP address. This entails either updating the router settings or manually inserting the new address in the routing protocols. Depending on the user's level of technical proficiency, they may or may not be able to do this on their own. Those who can't may require the help of tech support.
After the IP address is updated, users may have to reset their subscriptions or other related services in order to access Microsoft 365. If a user attempts to log in to their Microsoft 365 ID but experiences issues, they should consider resetting their password as a last resort.
In addition to the troubleshooting tips, users should ensure that their data is safe and secure. They should also keep their data backed up in another secure storage device so that they won't lose it in case of unforeseen events. Finally, users should keep their networks and router security up to date in order to avoid similar issues in the future.
The WAN router IP change incident served as a reminder for users to keep their systems updated and to be mindful of their data protection and safety. Microsoft 365 users should keep an eye out for future system updates and network upgrades in order to lead an uninterrupted online experience.
This Cyber News was published on www.bleepingcomputer.com. Publication date: Fri, 27 Jan 2023 20:33:03 +0000