Microsoft has confirmed an issue causing the HP Smart app to automatically install on Windows systems after all printers are renamed to HP LaserJet M101-M106. Customers have been reporting this issue since last week on the Microsoft community website and on online social networks.
According to these reports, the HP Smart App is automatically installed on some Windows 10 and Windows 11 devices via the Microsoft Store, even though users don't own or use an HP printer or an HP computer.
While initially, some users thought that their systems had been compromised, Microsoft has now confirmed that this is a known issue affecting both client and server platforms.
According to Microsoft's findings, devices without access to the Microsoft Store should be unaffected by this particular issue.
All printers, regardless of their original manufacturer, are being relabeled as HP printers on impacted systems, with the possibility that the printer icons will also get changed.
Microsoft is investigating this ongoing issue and will provide an update soon.
Home and business users seeking assistance should contact support through the online form available at https://support.
Earlier this year, the company fixed another known issue encountered by some printers during the installation process when they connect to Wi-Fi automatically.
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This Cyber News was published on www.bleepingcomputer.com. Publication date: Tue, 05 Dec 2023 13:40:21 +0000