In an updated advisory on Wednesday afternoon, the company said the data of 5.7 million people was exposed last week when hackers breached a Qantas contact center. Qantas Group CEO Vanessa Hudson said the company is in contact with Australia’s national cyber and police agencies as it conducts its forensic investigation into the incident. The company said on June 30 that hackers breached a Qantas contact center containing 6 million customer service records. Australian airline Qantas provided a breakdown of the data stolen during a cyberattack announced last week, saying that a limited amount of frequent-flyer information was exposed. Qantas declined to answer questions from Recorded Future News about whether it has been contacted by the hackers who breached the call center or whether a ransom was issued. The attack on Qantas occurred as cybersecurity experts and federal law enforcement agencies warned of a campaign targeting the airline industry by members of the Scattered Spider cybercriminal group. Of the total, 2.8 million customers had names, email addresses and Qantas Frequent Flyer numbers leaked. Qantas has not confirmed that Scattered Spider is involved but both Hawaiian Airlines and WestJet were allegedly attacked by the group over the last month. The information stolen is not enough to breach Qantas Frequent Flyer accounts, the company added. In a statement, Hudson said Qantas is beginning to notify customers through email of what specific personal data was held on the compromised system. After a lull in activity following major ransomware attacks on MGM Casino and Caesars Entertainment, the group resurfaced over the last six months — targeting the retail and insurance industries before pivoting again to aviation. The emails also warn customers that Qantas is aware of reports of scammers impersonating the company.
This Cyber News was published on therecord.media. Publication date: Thu, 10 Jul 2025 13:40:19 +0000