There is no event quite like Cisco Live for our Customer Experience team.
Successful transformation happens when innovative leaders dream big and collaborate with Cisco CX to execute on those dreams.
Today, we are presenting a Cisco CX Customer Hero Award to seven outstanding APJC customers who have demonstrated excellence in their specific categories.
This top CX award goes to the customer who achieved the strongest business outcomes through collaboration with Cisco CX. The winner is Australia and New Zealand Banking Group, an Australian multinational banking and financial services company headquartered in Melbourne.
Working with Cisco CX, the team modernized the network with SD-WAN and simplified operations so that employees can access applications faster to provide outstanding service, and customers enjoy Wi-Fi connectivity in the branches, even in remote locations.
This award is presented to a customer who has partnered with Cisco Services to successfully strengthen its security and proactively protect and defend its IT infrastructure.
Innovation Award: MYOB. This award is presented to a customer who has achieved amazing innovations through collaboration with Cisco.
Working with the Cisco team, Glenn Kerr, Engineering Manager, and his networks team developed an extensive initiative to support shifting workloads via a platform that allows them to adopt a SASE architecture and provide secure segmentation.
The Cisco CX team has also been engaging on their adoption strategy.
Outstanding Automation Award: Samsung SDS. This award goes to a customer who partnered with Cisco CX and dramatically transformed IT operations using automation.
Through collaboration with Cisco CX, Mr. Scott Koo, Corporate Executive Vice President, and his team have successfully automated data center networking, ensuring reliable managed cloud services for thousands of businesses and resulting in reduced costs and improved operations.
This award recognizes a customer who accomplished a high-level digital transformation through their work with Cisco CX. The winner is Coles Supermarkets, a national full-service supermarket retailer with more than 1,400 stores across Australia.
When employees experienced difficulties scanning merchandise in the stores, Chrissy Chu, Network Experience Team Leader, and her teams partnered with Cisco Services to leverage Cisco's observability tools and build reliable store Wi-Fi. As a result, the employee experience is dramatically improved, shelves are quickly replenished, and the Coles support teams can resolve customer experience issues significantly faster.
Josef Vodanovich, Senior Network Engineer, and his team collaborated with Cisco CX to shift from reactive to proactive network management and connect the IT team with insights, learning, and unified visibility.
With CX Cloud, ASB has raised the skill level and knowledge of its employees to ensure they're getting the most out of all their Cisco products.
This award goes to a customer who partnered with Cisco Services to enhance the experience of their customers in an innovative way.
With Cisco Success Tracks, they have realized cost savings in network operations and reduced network deployment time.
The CX Customer Hero Awards were created to recognize the amazing work of our customers across their industries, to celebrate their successes, and to inspire others to do the same.
I would like to thank the 2023 winners for their continued support and partnership with Cisco CX. We are all looking forward to what else we can accomplish together in the future.
You'll find stories that highlight how Cisco customers transform and innovate across their industries and the world.
This Cyber News was published on feedpress.me. Publication date: Tue, 05 Dec 2023 08:43:05 +0000