Below is a short summary of all the new 2023 financial services customer success stories.
Also at Cisco conferences and events we often have customers present but unfortunately most of the time these presentations are not turned into formal customer stories, but alas we have the following new 11 stories from 2023.
Banco Millennium Atlântico: charts new digital path with Cisco HyperFlex Systems.
To achieve its digital strategy, Banco Millennium Atlântico replaced their legacy infrastructure with Cisco HyperFlex Systems, significantly improving management, security, flexibility, and scalability.
FAB: Improving availability and performance of customer-facing applications with Cisco Full-Stack Observability.
FAB embarked on a digital transformation, leveraging Cisco's AppDynamics and ThousandEyes to monitor 180+ applications, significantly boosting service availability and reducing downtime.
Their shift towards a DevOps mindset aims to enhance customer experiences further, emphasizing proactive monitoring and fostering a culture of continuous improvement.
BNP Paribas Personal Finance has improved its customer service quality by using Cisco AppDynamics to monitor and optimize its loan application process.
As a result, the bank can maintain its standard of processing and responding to every customer's request in 30 seconds or less, even during peak demand periods like Black Friday.
PREMIER Bankcard invests in exceptional customer service and online experience.
Evaluating their needs, they turned to Cisco for cutting-edge, regularly updated technology and improved support.
Amid pandemic-induced remote work, the Cisco solution supports a flexible hybrid model, enhancing user experience and further saving costs, prompting consideration of permanent hybrid work.
JazzCash transforms digital financial platform experience with Cisco AppDynamics.
JazzCash, Pakistan's largest digital wallet, uses Cisco AppDynamics to monitor its services.
The company plans to further expand the use of AppDynamics to gain more insights into customer service usage and business impacts.
Helping a leading UK bank integrate Facebook Messenger into its customer contact strategy.
Solution: Webex CPaaS. This UK High Street bank wanted to incorporate Facebook Messenger into their contact center's customer support strategy as the customer experience journey through the contact center was pivotal.
For all the financial services customer stories plus other industries check out the full customer story listing.
Also view these stories in application in the Cisco Portfolio Explorer to support use cases.
If your institution feels invigorated to share how a Cisco technology has improved your business then reach out to your account manager or partner to get into contact with us about customer success story options.
This Cyber News was published on feedpress.me. Publication date: Tue, 09 Jan 2024 13:13:04 +0000