The Art and Science of CX Success - Cisco Blogs

Cisco CX is laser-focused on driving meaningful change to help organizations across various industries achieve optimal business outcomes and set new standards in customer experience. The collaboration between Workday and Cisco highlights the art of creating a seamless user experience and the science of leveraging automation to drive efficiency and security. To learn more about our customers, visit our Customer Stories Index – a catalog that highlights how Cisco services customers are transforming and driving impact around the world. Workday, Expo City Dubai, and Data #3 have leveraged the “art and science of CX.” These organizations have navigated complex challenges and set new standards in their respective industries. Together with Cisco Services, Expo City Dubai was able to repurpose over 90% of its existing network infrastructure. In its customer success practice, the Data#3 team leverages the latest and greatest Cisco’s solutions, partner offers, and tools, from Success Tracks to the LCA portal and the LCI adoption program. The science of our technology is not enough to get the job done without the art of implementation and deployment practiced by experienced customer experience professionals working in tandem with customers and partners. Data#3 has also invested heavily in certifications, training, and technical expertise in partnership with Cisco to deliver exceptional customer experience. This story demonstrates the art of sustainable event hosting and the science of repurposing an existing network infrastructure. Over the past few years, the organization has expanded its team of Customer Success Managers across the country, leading to a 20-point increase in renewal rates in certain accounts. Cisco Services as Code enabled Workday to achieve these goals, ensuring faster and more secure deployments. Workday, a leader in enterprise cloud applications for finance and human resources, sought to enhance consistency, security, and speed of deployments through automation. Data#3, an Australian-based Cisco partner, has fully embraced a lifecycle model to accelerate software adoption.

This Cyber News was published on feedpress.me. Publication date: Tue, 01 Oct 2024 13:43:06 +0000


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